These terms apply to cleaning work we carry out in Wembley and the surrounding areas. Booking a clean means accepting them.
How a booking works
We quote from the details you give us about the property. If what we find on arrival is materially different, such as extra rooms or soiling that needs specialist treatment, we tell you before starting and either agree a new price or leave without charging.
Deposit and payment
We take a deposit of 50% to confirm the booking, payable no later than 24 hours before we come. The remaining balance is due on completion. Payment is by card or bank transfer.
Changes and cancellations
Give us at least 24 hours notice to cancel or move a booking and nothing is charged. With less notice than that, or if we cannot get in at the agreed time, we may charge for the time the cleaner has set aside.
Access, keys and parking
You are responsible for providing access. If you leave a key with us it is held securely and returned on request. Parking charges or permits, where the street requires them, are passed on at cost.
Our work
Where an inventory clerk marks down an item we cleaned at the end of a tenancy, report it within 48 hours and we will re-clean that item without charge. It does not extend to damage or pre-existing wear.
What we are not liable for
We cannot accept liability for damage that was there before we arrived, for items that fail because they were already worn or faulty, or for marks that normal cleaning will not shift. Where we notice any of these, we will tell you.
These terms do not reduce any of your statutory rights as a consumer.
Talking to us
Questions about these terms, or about a job we have done, go to 020 8077 3609 or the contact page.